Returns and Exchanges

RETURN POLICY / EXCHANGE POLICY

At Soléi Sea, we offer a 30-day return or exchange policy from the date of receiving your item. Unfortunately, we cannot accept returns for online Sale Items or orders shipped outside the USA.

To be eligible for a return or exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

Steps to Request a Return: 

• To start a return, please log into your account and go through the steps in the portal to request your return. 
• Once your return request is approved, we’ll email you back with a return authorization number to include on your return package. Please also put a note in the package that you are returning the item for a refund.
• Please be advised that Soléi Sea does not pay for the cost of the return shipping and we do not charge a restocking fee
• Repackage your item in the original shipping supplies and mail it back to us here:

• Once your return is received, inspected, and approved, a refund will be credited to your original payment method. Please note that it can take 10 days for us to process and refund a return. The refund will be issued automatically, and you will receive a confirmation via email. 
• For any inquiries regarding returns, feel free to contact us at customerservice@soleisea.com. 

Exchanges

• To start an exchange, please log into your account and follow the steps in the portal to request your exchange. 
• Please note that Soléi Sea DOES NOT pay the return shipping costs, and we do not charge a restocking fee. 
• If your exchange request is approved, we will email you a shipping label, as well as instructions on how and where to send your package. Items sent back to us without prior exchange authorization will not be accepted.
• Once we receive and process your original items, we will proceed with sending out the exchange. 
• For any questions or concerns regarding exchanges, please don't hesitate to contact us at customerservice@soleisea.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged or if you received the wrong item. We will evaluate the issue and make it right. For the fastest service, we prefer you email us at customerservice@soleisea.com. We can help! 

Exceptions / non-returnable items

• We are unable to take returns on online Sale items or gift cards. 
• Used, worn goods or anything missing its original packaging will not be accepted. 
• We cannot accept returns or exchanges on orders shipped outside the USA.
• We are able to process returns and exchanges on soleisea.com orders only. If you wish to return or exchange a pair bought in a store, please get in touch with the retailer from which you purchased the item. 

Refunds

We will notify you once we receive and inspect your return. Once approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@soleisea.com.

Return Address

For reference, our return/exchange address is:

Soléi Sea
515 Whispering Pines Road
Boynton Beach, FL  33435